Graphic Tees, Accessories, Apparel, and Stickers typically ship within 1-2 business days. Individual stickers are shipped via USPS First Class mail. They can take up to 2 weeks to arrive, and up to 1 month for international orders.
If your sticker hasn't arrived within that timeframe, please let us know and we will refund you or issue a replacement.
SHIPPING - MADE TO ORDER
Made to Order items (indicated in the product description) can take up to 2 weeks for fulfillment.
SHIPPING - BRAND PARTNERS
We have partnered with several brands via the Carro app to bring you even more amazing items. These items are shipped separately from our kaeraz and in-house inventory. Our current partners are: People of Leisure, Shop Ryan Porter, QuartZ & Rainbows, and White Market.
SHIPPING - LOST/STOLEN PACKAGES
We are not responsible for lost or stolen packages.
If order tracking shows your item(s) as "Delivered", order will not be refunded or replaced. You will have to contact your local post office or shipping facility and file a lost/stolen mail claim.
CANCELLATIONS + CHANGES
Unsure about your size? Address change? Need to cancel? Contact us
and we'll do our best to help. Once an order goes into production or ships it cannot be cancelled or modified.
Returns are permitted within 7 days of receiving your order. After 7 days, customer is responsible for return shipping. Return items must be clean and in the same condition they were received.
All Sale items, including items purchased with a coupon code, are FINAL and not eligible for returns.
For Made to Order Items (indicated in product description) and size exchanges, customer is responsible for return shipping.
Email us with your order number and reason for return to get started:
Thank you for shopping kaeraz!