SHIPPING + RETURNS
Graphic Tees, Accessories, Apparel, and Stickers typically ship within 1-2 business days. Most orders ship via USPS First Class with tracking. Please follow your tracking closely.
SHIPPING - MADE TO ORDER
Made to Order items (indicated in the product description) can take up to 2 weeks for fulfillment. Once they ship you will receive a notification with tracking.
SHIPPING - BRAND PARTNERS
We have partnered with several brands via the Carro app to bring you even more amazing items. These items are shipped separately from our kaeraz and in-house inventory. Our current partners are: People of Leisure, Shop Ryan Porter, QuartZ & Rainbows, The Bullish Store, Jade by Jade, and White Market.
SHIPPING - LOST/STOLEN PACKAGES
We are not responsible for lost or stolen packages.
If order tracking shows your item(s) as "Delivered", order will not be refunded or replaced. You will have to contact your local post office or shipping facility and file a lost/stolen mail claim.
CANCELLATIONS + CHANGES
Unsure about your size? Address change? Need to cancel? Contact us and we'll do our best to help. Once an order goes into production or ships it cannot be cancelled or modified.
Returns are permitted within 30 days of receiving your order. After 30 days, customer is responsible for return shipping. Return items must be clean and in the same condition they were received.
All Sale items, including items purchased with a coupon code, are FINAL and not eligible for returns.
For size exchanges on Made to Order Items (indicated in product description) customer is responsible for return shipping.
Email us with your order number and reason for return to get started:
Thank you for shopping kaeraz!