SHIPPING + RETURNS

KAERAZ RETAIL IS CLOSING END OF JUNE.
NO MORE RETURNS OR EXCHANGES WILL BE ACCEPTED AFTER 6/30/2024. LEARN MORE HERE.

SHIPPING

Graphic Tees, Accessories, Apparel, and Stickers typically ship within 1-2 business days. Most orders ship via USPS First Class with tracking. Please follow your tracking closely.

SHIPPING - MADE TO ORDER

Made to Order items (indicated in the product description) can take up to 2 weeks for fulfillment. Once they ship you will receive a notification with tracking.

SHIPPING - LOST/STOLEN PACKAGES

We are not responsible for lost or stolen packages. 
If order tracking shows your item(s) as "Delivered", order will not be refunded or replaced. You will have to contact your local post office or shipping facility and file a lost/stolen mail claim. 

CANCELLATIONS + CHANGES

Unsure about your size? Address change? Need to cancel? Contact us and we'll do our best to help. Once an order goes into production or ships it cannot be cancelled or modified.

RETURNS

Returns are permitted within 30 days of receiving your order. After 30 days, customer is responsible for return shipping. Return items must be clean and in the same condition they were received. Once return is finalized, customer will be refunded for the cost of the item. Shipping cost is not eligible for a refund. 

All Sale items, including items purchased with a coupon code, are FINAL and not eligible for returns.
For size exchanges on Made to Order Items (indicated in product description) customer is responsible for return shipping on Made to Order Items.
Email us with your order number and reason for return to get started:
hello@kaeraz.com
Thank you for shopping kaeraz!