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FAQ

What does "Made to Order" mean?

Our tees are made just for you! That means they are not printed until you order them. Once you place an order, the shirt is sent to production, printed, then shipped straight to your door.

How is my shirt printed?

Shirts are printed using a direct-to-garment (DTG) printing method. The shirt is laid flat and a big printer prints the design directly onto the fabric. DTG inks are eco-friendly and water-based. They feel very soft on the shirt, like your favorite vintage tee!

How long does it take for my shirt to arrive?

Once your order is placed, it takes about 2-5 days to print. Most tees ship out within 3 days. Shipping time is additional, and depends on which shipping method you choose. On average, expect no more than 7 business days or less for your shirt to arrive.

Why does the ink on the shirt smell weird?

Because of the type of DTG ink reacting with the tee fabric, sometimes a strong odor is present when you remove the tee from its packaging. Don't worry! The smell goes away completely after the first wash.

Why is there a yellow-ish stain around the design?

Once a tee is finished printing the ink is cured using a machine that works like a giant panini press. This can sometimes leave yellow-ish impressions on the shirt. Don't worry! These will go away completely after the first wash.

 

Can I change the shirt color?

Customization is not allowed. Tees are designed with the kaeraz brand in mind, and cannot be changed. If you are interested in custom designs or wholesale, click here!

My shirt has arrived, but not my sticker/pin/accessory. Where is it?

While most of our tees are Made to Order, we keep our stickers, pins, and other accessories in-house. Those are shipped separately from your tee, and may arrive on a different day. 

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